Transforming Ideas into Reality

The Challenge

• Raters are using different P&C ACORD XML Specifications and request formats.
• Scalable enough to handle multiple requests and responses at a time.
• Build database structure to save the requests and responses along with multiple metrics for BI dashboards.

The Solution

• Developed a custom web portal using modern web technologies and technology stack for accessing customer policies, register claims, view and pay insurance bills etc.
• Standardized the data format and enabled real-time data exchange between the policy insurance system and third-party raters, thus supporting additional third-party integration without significant modifications.
• Implemented extensive data logging and reporting for future business analytics and performed data-driven testing to handle various input scenarios.
• Rolled out the middleware in phases to minimize disruption to the client’s operations.

The Results

• Achieved 80% reduction in recurring costs associated with the existing middleware by retiring it.
• The new middleware solution significantly improved the client’s operational efficiency and reduced costs and implement additional analytics to measure the metrics.
• By automating data exchange with third-party raters, the client was able to streamline processes, enhance data accuracy, and support future growth.

The Challenge

• Develop a custom middleware solution to integrate with third party raters and policy management system to generate online quote for agencies using the third-party raters.
• Streamline the quoting and policy issuance process.
• Enhance the user experience for agents through a unified platform.

The Solution

• Designed the system architecture to ensure seamless integration with PAS.
• Established secure API connections between AQI and PAS.
• Created a POC for clear workflow using latest web technologies and the API required in the Policy Administration System and Integrated the new application and the API.
• The POC has been approved by all the stakeholder and started building the MVP starting with Homeowners LOB and created much better unified interface.
• Performed extensive testing to ensure seamless integration and data accuracy.
• The AQI has been extended for implementation of other Lines of Business including Personal Auto, Business Owners, Personal Excess and Dwelling Fire.

The Results

• Achieved 70% reduction in annual procurement and licensing costs.
• Reduced the average time to quote and issue a policy by 40%.
• The integration of the Agent Quote and Issue Custom application with the Policy Administration System has successfully reduced costs and improved operational efficiency. This case study demonstrates the value of investing in custom solutions tailored to specific business needs.

The Challenge

• Integrating data from multiple legacy systems into a single portal.
• Designing and develop an intuitive and user-friendly interface for a diverse customer base.
• Ensuring the portal is secure and complies with industry regulations.

The Solution

• Developed a custom web portal using modern web technologies and technology stack for accessing customer policies, register claims, view and pay insurance bills etc.
• Implemented robust data integration solutions to consolidate information from various systems.
• Designed the portal with a focus on user experience, ensuring easy navigation and accessibility.
• Incorporated advanced security features, including encryption, and regular security audits.

The Results

• The portal received positive feedback from users for its ease of use and accessibility.
• Reduced the workload on customer service teams by automating routine tasks.
• Successfully protected sensitive customer data, ensuring compliance with industry standards.
• Increased customer engagement through timely notifications and updates.

The Challenge

• Frequent/Regular Updates to the applications.
• Ensuring the new changes did not adversely affect existing functionalities.

The Solution

• Conducted a thorough assessment of the existing testing processes and identified key areas for automation.
• Developed a detailed test automation strategy, including the selection of appropriate tools and technologies by creating a POC showcasing the architecture of the QA Regression testing tool and demonstrating to the client.
• Developed a modular and scalable test automation framework which includes a test creation web interface and executing the tests in the background by queuing them on a messaging server and generate the test results.
• Created reusable test scripts for common functionalities such as login, Quote creation, and issue policies for all Lines of Businesses like Home, Auto, Businessowners, Commercial Auto etc.,
• Implemented data-driven testing to handle various input scenarios.
• Implemented detailed reporting mechanisms to track test execution and results.
• Set up dashboards for real-time monitoring of test status and coverage.

The Results

The implementation of QA automation and regression testing transformed the client’s testing processes, leading to faster releases, improved application quality, and significant cost savings. The scalable and reusable automation framework ensured that the client could easily adapt to future changes and maintain high standards of quality, and this resulting in:

• Increased Test Coverage.
• Reduced Testing Time.
• Improved Quality.
• Cost Savings.

The Challenge

• Multiple Legacy Applications within one gigantic application.
• Old version control, no build automation.
• Out of date libraries, framework and software with limited to no support.
• Duplicated libraries within multiple applications.

The Solution

• Created an enterprise-wide repository for libraries and SDKs for usage with build tools by removing the duplicate libraries and versioning them appropriately.
• Implemented the right tools for automating the build scripts, creating CI/CD pipelines, and monitoring the deployment.
• Started small by automating non-critical tasks and gradually progress towards full DevOps adoption.

The Results

• Reduced the build and deployment process on each environment by 50%.
• Reduced the deployment bundle size by 50%.
• Ensured that code changes were thoroughly validated, resulting in fewer bugs and higher-quality software releases.

The Challenge

• The existing database structure is limiting the ability to store additional data in the database columns.
• Ensuring that the expansion does not degrade the performance of the system.
• Maintaining compatibility with existing applications and processes.
• Ensuring data integrity and consistency during and after the expansion.

The Solution

• Conducted a thorough assessment of the current database structure.
• Identified the specific data columns needed for expansion.
• Developed a detailed project plan outlining the steps for expansion.
• Designed the new database schema to include additional columns.
• Ensured the new design adhered to best practices for database normalization and indexing.
• Utilized AS400 tools, COBOL and other utilities to modify the database structure.
• Implemented the new schema in a test environment to validate changes.
• Modified the Copy books, Index Files, Record XMLs, XSLTs, and the Insurance application that utilizes the new fields.
• Conducted extensive testing to ensure data integrity and system performance.
• Validated compatibility with existing applications and processes.
• Performed load testing to ensure the system could handle increased data volume.
• Rolled out the new database structure in a phased manner to minimize disruption.
• Provided training and support to the client’s IT team for managing the new database.

The Results

• The expanded database structure now accommodates additional data columns, supporting the client’s growing data needs.
• Optimized database design and indexing improved overall system performance.
• Improved data integrity and consistency, facilitating better data management and reporting.
• The new database structure is scalable, allowing for future expansions as needed.